New York's Electronic Benefits Transfer (EBT) system is expected to be unavailable on Sunday, May 19, between 12:01 AM and 11:00 AM. The actual outage may be shorter or last longer than expected. Check otda.ny.gov on May 19 to find out when the EBT system is back up and running.
New York's EBT system will be changing over to a new EBT vendor during this timeframe. Cardholder access to EBT benefits will not be available during the changeover. This includes access for food and cash purchases or cash withdrawals, as well as access to the EBT toll-free customer service helpline, mobile app, and online client portal. Please plan your food and cash purchases or cash withdrawals accordingly.
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